Privacy Policy

Privacy Policy

SlotsHall and its subsidiaries are committed to respecting and protecting your privacy. The following statement discloses the information gathered by the SlotsHall.


As part of the web sites operation and for our own statistical analysis of web-site traffic, our web site automatically logs Internet IP addresses accessing our site. We DO NOT log any E-mail Address of web site visitors.


Our Advertising system logs IP addresses to supply more accurate advertising features, such as language specific banners. It does NOT log any E-mail Addresses.


The Account Information supplied during the account creation process is kept strictly confidential for our own purpose. We do NOT share this information with any third party company and/or organization.

This information includes customer E-mail Addresses and other personal information supplied upon registration. If you supply us with your personal details, the information will only be used for its intended use, such as allowing us to send you cash-out checks and other information which you request.

E-mail Addresses are NOT shared with any other organization for commercial or noncommercial purposes. E-mail Addresses will only be used to provide our customers with information regarding new software updates, promotional material, and miscellaneous casino operations, such as deposits and withdrawals.

We collect E-mail Addresses of those who communicate with us via E-mail.

If you do not want to receive any E-mail from us, please send us a blank E-mail with the text “remove” in the subject to [email protected].


Your winnings and cash-outs are kept strictly private and confidential. Winnings Information is stored in secure operating environments. SlotsHall keeps your Winnings Information private and does not provide this information to any third party unless acting under a good faith belief that such information is required to be disclosed under law, regulation or any governmental or competent regulatory authority.


We use the best available methods to ensure that your information remains safe with us. All information is transferred using encryption technologies and once stored on our servers, it is maintained safe using the latest Firewall technologies available today. Both our web site and software use all available means to maintain data accuracy and privacy and to protect your data from being misused and/or lost.

If you have any other questions or concerns regarding data privacy and security please do not hesitate to contact our Customer Support center at any time, 24 hours a day, and 7 days a week. Our Customer Service representatives will be more than happy to assist you.

Player identification and due diligence procedures

1. Player’s identification procedures

1.1 Player’s identification procedures, include the following:
(i) Identifying the player and verifying the player's identity on the basis of documents, data or information obtained from a reliable and independent source;

(ii) Monitoring of the business relationship, including scrutiny of transactions carried out throughout the course of that relationship, to ensure that these transactions are consistent with the information and data in the possession of the person engaged in financial or other business activities in relation to the player, the business and risk profile, and ensuring that the documents, data or information held are kept up-to-date (where applicable).
The purpose of determining player’s identification and due diligence measures, the proof of identity is sufficient if it is reasonably possible to establish that the applicant/player is the person he claims to be.

2. Timing

2.1. The verification of the identity of the player is to be completed during the establishment of a business relationship if this is necessary not to interrupt the normal conduct of business and where there is low risk of money laundering or terrorist financing occurring. In such situations these procedures shall be completed as soon as practicable after the initial contact and before the withdrawal of funds

3. Exercise of due diligence of existing players

3.1 The Casino may apply due diligence measures when there are doubts about the veracity or adequacy of previously obtained player identification documents, data or information. Furthermore, the application of player’s identification and due diligence procedures is applied not only to new players but also at appropriate times, and where applicable ,to existing players, depending on the level of risk of being involved in money laundering or terrorist financing activities.

3.2. The Casino ensures that their players identification records as well as the information that form their business/economic profile remain updated throughout the business relationship. In this respect, the Casino examines and checks on a regular basis the validity and adequacy of the player’s identification data and information maintained, especially those concerning high-risk players. The policy and the procedures for the prevention of money laundering determines the timeframe during which the regular review, examination and update of the player’s identification data is conducted, depending on the risk categorization of each player.

3.3. Despite the above and taking into account the level of risk, if at any time during the business relationship with an existing player, the Casino becomes aware that reliable or adequate data and information are missing from the identity of the player, then it takes all necessary action, by applying the player identification and due diligence procedures, to collect the missing data and information, the soonest possible, so as to update and complete the player’s information.

3.4. In addition to the update of the player’s identification data and information on a regular basis or when it is observed that unreliable or inadequate data and information are being held, the company checks the adequacy of the data and information held with regard to the player’s identity and business/economic profile, whenever one of the following events or incidents occurs:

(1) An individual transaction takes place which appears to be unusual and/or significant compared to the normal pattern of transactions and the business/economic profile of the player.

(2) Player's reclassification (e.g. low risk player to normal or high risk).

(3) In case of identification of negative information about the player in the press or the internet or information submitted by a competent supervisory authority or a credit institution or following investigation which points to the need for an update of the data and information about the player or to a possible risk reclassification.

3.5. If a player fails or refuses to submit, within a reasonable timeframe, the required data and identification information for the updating of his/her identity and business/economic profile and, as a consequence, the Casino is unable to comply with the player’s identification requirements, then the Casino may terminate the business relationship while at the same time it should examine whether it is warranted under the circumstances to submit a report of suspicious transactions/activities to the Authority.

4. Anonymity transaction

4.1 The company must pay special attention to any money laundering or terrorist financing threat or risk that may arise from products or transactions that might favor anonymity, and take measures, if needed, to prevent their use for such purposes.

5. Specific player issues

The Casino ascertains the true identity of its users by obtaining the following information:

  • True name and/or names used as these are stated on the official identification card or passport
  • Full permanent address
  • Telephone
  • Email address
  • Date and place of birth
  • Nationality

6. High Risk players

6.1 Player identification on a risk sensitive basis;
The Casino applies enhanced and additional player due diligence measures in all instances which due to their nature entail a higher risk of money laundering or terrorist financing.
In order to determine what constitutes sufficient player identification, one should take into account each player’s perceived risk associated with money laundering and terrorist financing. The extent and the number of checks that must be carried out for a player’s identification may vary depending on the perceived risk of the player’s country of origin or the type of service, product or account requested by the player. Information on the source of funds, i.e. how payments will be made, from where and by whom should be recorded so as to facilitate future transaction checks.
However, for high risk players, the company takes additional measures for verifying their players’ identity, as well as monitor the movement of their transactions on a regular basis.

6.2. Monitoring of accounts and transactions;
The Casino (where applicable) should conduct ongoing monitoring of the business relationship including scrutiny of transactions undertaken throughout the course of that relationship to ensure that the transactions being conducted are consistent with data and information maintained in respect of the player, as well as ensuring that the documents, data or information held are kept up-to-date.
The procedures and intensity of monitoring accounts and examining transactions should be risk sensitive.

Contact us: [email protected]